Shipping policy

At Moon Store, we aim to deliver your orders quickly, safely, and reliably across the Kingdom of Saudi Arabia (KSA).

Shipping Coverage

  • We provide free shipping across all KSA.
  • All orders are delivered to your provided address.

Delivery Time

  • Standard delivery time is 3 to 5 business days.
  • Delivery times may vary during holidays, peak seasons, or unexpected delays.

Shipping Charges

  • Shipping is completely FREE for all orders in KSA.

Order Processing

  • Orders are usually processed within 24 to 48 hours after confirmation.
  • You will be contacted if there are any issues with your order or delivery details.

Cash on Delivery (COD)

We offer:

  • Cash on Delivery (COD) as our main payment method
  • Customers pay only when the order is delivered successfully

Delivery Responsibility

  • Please ensure your phone number and address are correct.
  • If the customer is unavailable at the time of delivery, re-delivery may be arranged.

Delays

While we try our best to deliver on time, delays may occur due to:

  • Weather conditions
  • Courier delays
  • Public holidays or high order volume

Contact Us

If you have any questions about shipping or your order status, feel free to contact us:

Thank you for shopping with Moon Store.