Return and refund policy

At Moon Store, customer satisfaction is very important to us. If you are not fully satisfied with your purchase, we are here to help with an easy return and refund process.

Return Policy

  • Customers can return products within 7 days of receiving the order.
  • Items must be unused, in original condition, and with original packaging.
  • Damaged, used, or incomplete items may not be accepted for return.

Free Returns

We offer free and easy returns across all KSA.

Refund Policy

  • Once we receive and inspect the returned item, your refund will be processed.
  • Refunds are completed within 2 business days after approval.
  • Refunds will be issued through the available payment method or agreed refund process.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used or damaged products caused by the customer
  • Items returned after 7 days
  • Products without original packaging

Delivery Information

  • Free delivery is available across all KSA.
  • Orders are usually delivered within 3 to 5 business days.

Cash on Delivery (COD)

We currently offer Cash on Delivery (COD) payment service for all orders in KSA.

Need Help?

If you have any questions regarding returns or refunds, contact us anytime:

Thank you for shopping with Moon Store.